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Shipping

Delivery of products is powered by courier companies that fulfill our requirements and have been selected by KOOLFly in order to be in the position to offer you high-quality services.

Deliveries are realized throughout the day, Monday to Friday, from 9:00 am to 17:00 pm.

For more information or clarifications regarding the order and delivery procedures, please feel free to contact us at info@koolfly.com.

Delivery Costs

FREE STANDARD DELIVERY IN GREECE FOR ORDERS OVER 50€

FOR ORDERS UNDER 50€, THE DELIVERY COST FOR GREECE IS 3,5€

THE STANDARD DELIVERY COST FOR CYPRUS IS 6€ AND THE EXPRESS DELIVERY COST IS 14,90€

Deliveries Abroad

The cost for deliveries abroad depends on the final destination; please advise the following table for delivery costs per country:

Destination

Standard Delivery

Express Delivery

Greece

N/A

3,5€ (Free over 50€)

Cyprus

6,00€

14.90€

Rest of European Union

9.90€ (Free over 200€)

14.90€

Rest of Europe

N/A

14.90€

Other Countries

N/A

23,90€

 

The above prices include VAT.

If the country to which Products are shipped and delivered is outside E.U., there is a probability that you may be required to pay customs duties, fees, taxes etc by the competent Authorities. Koolfly cannot in any case control such charges and in no case can inform Customers about relevant costs. In such cases, Customers bear the relevant charges. Koolfly undertakes neither liability nor obligation to pay for or restitute in any way thereof, such charges.

 

Delivery time

Once you have placed your order, delivery will take place within 2 or 3 working days. For destinations characterized by the courier company as “hard-to- access”, delivery time might vary. In any case, we will make anything possible so that your order is delivered to you the soonest possible, even before the foreseen delivery time. For more information, please feel free to contact us at answers@koolfly.com.

(*) For orders executed through bank account deposit, it is imperative that the deposit of the amount in the bank is verified.

Order Delay  

In case that your order is delayed for any reason, you may contact our Customer Care department on working days from 11:00 am to 19:00 pm ,so that we can inform you about the exact delivery time.

Your order might be delayed due to the following reasons:

  • The product you have ordered is not available: among the products displayed in our e-shop, in rare occasions some product might be out-of-stock and our online system is not automatically updated regarding this product’s availability. In this case, a member of our personnel will contact you directly in order to offer you all possible alternative solutions or even arrange to cancel your order without any charge.
  • In periods of extreme weather conditions or strikes, as well as in any case of force majeure that might affect the transport and delivery of your order. 
  • In case that it is impossible to  get hold of you on the phone and/or reach you through e-mail to inform you that some issue has arisen concerning your order (either related to the product or  its payment); for instance, to inform you that the personal information you have given is not accurate or up-to-date.